Both Healthfocus locations are continuing to operate as normally as possible.

The COVID-19 situation is continuing to change quickly. Federal and State Governments are refining economic and public health measures.

We are following precautions specified by government directives- see

Staff and clients must be quarantined for 14 days if returning from outside the state, and must self-isolate if feeling unwell with cold/flu symptoms until seeing a GP and being appropriately tested.

 “Social distancing” is considered the most important response to slowing the spread of the coronavirus.

We are applying stricter infection control measures including higher frequency of cleaning and disinfecting our clinic spaces to minimise the risk of virus spread.

For clients attending our locations in person, we ask that you enter our premises no more than 5 minutes before your scheduled appointment and observe the 1 person per 4 sq metres rule for indoor proximity. That means staying 2 metres away from other people in the waiting room. In some instances, this may require clients to wait outside until others vacate the premises. Please leave the premises promptly after your appointment to enable others to enter.

As part of stricter infection control measures, we will no longer be able to serve hot or cold beverages to clients.

Our front office team will also be implementing “contact minimising” when processing paperwork and payments.

Telehealth options

Medicare has implemented new Item numbers for psychological treatment via telehealth, including telephone and videoconferencing.

For any of our clients who wish, Healthfocus is ready to deliver psychological care via telehealth (videoconferencing and phone).

We will continue to work with every one of our clients who requires ongoing psychological care. The telehealth approach will be flexible and adapted on a case-by-case basis and will follow the general steps below:

  • New or existing clients can contact us by telephone to indicate the need for a telehealth option
  • New clients will provide details as usual by telephone, including Medicare details and other intake information
  • Existing and new clients will continue to book appointments either by telephone or online via our website at
  • For telehealth sessions, we support Skype (preferred) and WhatsApp video calls, Apple Facetime, and telephone (voice only).
  • Clients engaging via Skype, WhatsApp or Facetime will  email their details (username, email address or mobile number) to us at least 24 hours before the first telehealth appointment at or depending on where your psychologist is located.
  • Note that the new “universal telehealth” items are for bulk-billed services via telephone or videoconferencing so no payment is required. For fee paying clients, payments can be made online on our website at and the payment receipt emailed to us at least 20 minutes prior to the appointment scheduled time.
  • Our front desk team will email you an official receipt and will process any applicable Medicare rebates as usual.
  • Your psychologist will initiate the Skype, WhatsApp or telephone call approximately 5 minutes before the scheduled appointment time.
  • There may be technical teething issues during the first telehealth session which will be resolved with help from our technical support team as soon as possible.

Please call us if you have any questions. We are here and ready to help.

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