We are delighted to announce that Hui Lin (“Lin”) Tan, Registered Psychologist, is joining Healthfocus.

Lin is available for appointments on Thursdays from 21 March 2024.

You can find out more about Lin here.

Mission accomplished: Move successful!

After a busy Friday evening and long weekend relocating all furniture and equipment to our new premises and setting everything up, our staff and families had a tour and office opening celebration on the afternoon of Monday’s public holiday.

It’s all systems go for business as usual from Tuesday 7 March 2023.

Just a reminder of our new office details…

New Address:

4/79 Wheatley Drive (near corner of Parry Ave)
Bull Creek Medical Centre
Bull Creek WA 6149

Here is a QR Code for Google Maps and it is also a clickable link for location and directions…

The Bull Creek office is nearby our old premises in Riverton, just 5km and less than 10 minutes away by car.

It is easy to access from Leach Highway and Kwinana Freeway and next to a service station, shopping centre with supermarket, assorted F&B and a fitness centre. The medical centre also hosts a dental clinic, GP practice, pathology collection centre and acupuncture services.

Bus routes 506 (to Parkwood) and 507 (to Cannington) from Bull Creek train station pass the corner of Wheatley Drive and Parry Avenue.

Some client parking is available within the complex, and there is parking available on-street (Wheatley Drive) and around nearby shopping and park areas.

We are looking forward to greeting you in Bull Creek!

We are excited to tell you that our Riverton clinic is relocating to new premises in Bull Creek. The final day of operations at 1/2 Madeira Road will be Friday 3^rd March 2023 and we will commence business in Bull Creek on Tuesday 7^th March 2023 (the day after the public holiday).

New Address:

4/79 Wheatley Drive (near corner of Parry Ave)
Bull Creek Medical Centre
Bull Creek WA 6149

Our new Bull Creek office is nearby Riverton, just 5km and less than 10 minutes away by car.

It is easy to access from Leach Highway and Kwinana Freeway and next to a service station, shopping centre with supermarket, F&B and a fitness centre. The medical centre also hosts a dental clinic, GP practice, pathology collection centre and acupuncture services.

Bus routes 506 (to Parkwood) and 507 (to Cannington) from Bull Creek train station pass the corner of Wheatley Drive and Parry Avenue.

Some client parking is available within the complex, and there is parking available on-street and around nearby shopping areas.

Building signage will appear in upcoming weeks.

We are looking forward to greeting you in Bull Creek!

We are very happy to welcome Mr Yaw Yung Wong, Registered Psychologist, to the Healthfocus team!

Yaw Yung will be available for client appointments from 22 August.

Some of you will remember Yaw Yung from when he was an intern with us during his undergraduate studies a number of years ago.

You can see more about Yaw Yung here.

We continue to operate normally at both our locations as per prevailing WA Government health directions (https://www.health.gov.au/health-alerts/covid-19/coronavirus-covid-19-advice-for-the-health-and-disability-sector/providing-health-care-face-to-face-during-covid-19).

Telehealth (telephone) and sessions by videoconferencing (Facetime, WhatsApp, Skype and Microsoft Teams) continue to be available for clients who have COVID-19 are isolating due to being a close contact.

For in-person attendance, masks are required for staff and clients.

As per the WA Government announcements on Friday 9th July 2021, Perth and surrounds will return to normal conditions from 12:01AM on Monday morning, 12th July 2021.

Both our clinics will return to normal operations.

Client appointments on-site and face-to-face return to normal.

Note that we continue to offer videoconferencing and telehealth options if preferred.

On 28 June 2021 the WA Government announced a 4-day lockdown for the Perth Peel region starting 12.01am Tuesday, 29 June 2021 until 12.01am on Saturday, 3 July 2021.

Please refer to the information on the WA Government website at: https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-what-you-can-and-cant-do

Under the lockdown directions, our clinicians are required to only provide mental health services via telehealth (telephone, or videoconferencing) unless in “the instance of emergency clinical care for potentially life-threatening situations where telehealth is not clinically appropriate”.

As such, we have been contacting our clients who have appointments booked for lockdown period to arrange telehealth sessions or to reschedule face-to-face appointments for after the lockdown finishes.

We are still answering our office telephones to attend to any queries and appointment matters, so don’t hesitate to call.

Any of our clients requiring emergency attention should present to their nearest hospital emergency department.

We will continue to provide updates here on the website and will be in contact with all our clients who have appointments in coming days.

On 31 January 2021 the WA Government announced a 5-day lockdown from 6pm on 31 Jan 2021 to 6pm on Friday 5 Feb 2021.

Please refer to the information on the WA Government website at: https://www.wa.gov.au/organisation/covid-communications/covid-19-coronavirus-lockdown .

The WA Police Commissioner has released Stay at Home and Closure Directions under the State’s Emergency Management Act 2005 (WA) which are available at: https://www.wa.gov.au/sites/default/files/2021-01/310121-Stay-and-Home-and-Closure-Perth-Peel-and-South-West-Regions-Directions.pdf.

Under these directions, specifically 29(j)(i) and 29(l)(iv), our clinicians are required to only provide mental health services via telehealth (telephone, or videoconferencing) unless in “the instance of emergency clinical care for potentially life-threatening situations where telehealth is not clinically appropriate”.

As such, we have been contacting our clients who have appointments booked for the week 1-5 Feb 2021 to arrange telehealth sessions or to reschedule face-to-face appointments for after 5 Feb.

We are still answering our office telephones to attend to any queries and appointment matters, so don’t hesitate to call.

Any of our clients requiring emergency attention should present to their nearest hospital emergency department.

We will continue to provide updates here on the website and will be in contact with all our clients who have appointments this week.

May 2020 Newsletter with a quick update on our COVID-19 response… PDF

Both Healthfocus locations are continuing to operate as normally as possible.

The COVID-19 situation is continuing to change quickly. Federal and State Governments are refining economic and public health measures.

We are following precautions specified by government directives- see www.healthywa.wa.gov.au/coronavirus.

Staff and clients must be quarantined for 14 days if returning from outside the state, and must self-isolate if feeling unwell with cold/flu symptoms until seeing a GP and being appropriately tested.

 “Social distancing” is considered the most important response to slowing the spread of the coronavirus.

We are applying stricter infection control measures including higher frequency of cleaning and disinfecting our clinic spaces to minimise the risk of virus spread.

For clients attending our locations in person, we ask that you enter our premises no more than 5 minutes before your scheduled appointment and observe the 1 person per 4 sq metres rule for indoor proximity. That means staying 2 metres away from other people in the waiting room. In some instances, this may require clients to wait outside until others vacate the premises. Please leave the premises promptly after your appointment to enable others to enter.

As part of stricter infection control measures, we will no longer be able to serve hot or cold beverages to clients.

Our front office team will also be implementing “contact minimising” when processing paperwork and payments.

Telehealth options

Medicare has implemented new Item numbers for psychological treatment via telehealth, including telephone and videoconferencing.

For any of our clients who wish, Healthfocus is ready to deliver psychological care via telehealth (videoconferencing and phone).

We will continue to work with every one of our clients who requires ongoing psychological care. The telehealth approach will be flexible and adapted on a case-by-case basis and will follow the general steps below:

• New or existing clients can contact us by telephone to indicate the need for a telehealth option
• New clients will provide details as usual by telephone, including Medicare details and other intake information
• Existing and new clients will continue to book appointments either by telephone or online via our website at https://www.healthfocuspsychology.com.au/appointments
• For telehealth sessions, we support Skype (preferred) and WhatsApp video calls, Apple Facetime, and telephone (voice only).
• Clients engaging via Skype, WhatsApp or Facetime will  email their details (username, email address or mobile number) to us at least 24 hours before the first telehealth appointment at armadale@healthfocuspsychology.com.au or bullcreek@healthfocuspsychology.com.au depending on where your psychologist is located.
• For fee paying clients, payments can be made over the phone 20 minutes before the appointment, or online on our website at https://www.healthfocuspsychology.com.au/online-payments/. If paying online, the payment receipt should be emailed to us at least 20 minutes prior to the scheduled appointment time.
• Our front desk team will email you an official receipt and will process any applicable Medicare rebates as usual.
• Your psychologist will initiate the Skype, WhatsApp or telephone call approximately 5 minutes before the scheduled appointment time.
• There may be technical teething issues during the first telehealth session which will be resolved with help from our technical support team as soon as possible.

Please call us if you have any questions. We are here and ready to help.