Autumn 2020 Newsletter

Autumn 2020 Newsletter

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May 2020 Newsletter with a quick update on our COVID-19 response… PDF

COVID-19 Response

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Both Healthfocus locations are continuing to operate as normally as possible.

The COVID-19 situation is progressing quickly. Federal and State Governments are escalating economic and public health measures.

We are following precautions specified by government directives- see www.healthywa.wa.gov.au/coronavirus.

Staff and clients must self-isolate for 14 days if returned from overseas or feeling unwell with cold/flu symptoms.

 “Social distancing” is considered the most important response to slowing the spread of the coronavirus.

We are applying stricter infection control measures including higher frequency of cleaning and disinfecting our clinic spaces to minimise the risk of virus spread.

For clients attending our locations in person, we ask that you enter our premises no more than 5 minutes before your scheduled appointment and observe the 1 person per 4 sq metres rule for indoor proximity. That means staying 2 metres away from other people in the waiting room. In some instances, this may require clients to wait outside until others vacate the premises. Please leave the premises promptly after your appointment to enable others to enter.

As part of stricter infection control measures, we will no longer be able to serve hot or cold beverages to clients.

Our front office team will also be implementing “contact minimising” when processing paperwork and payments.

Telehealth options

Medicare has implemented new Item numbers for psychological treatment via telehealth, including telephone and videoconferencing.

For any of our clients who wish, Healthfocus is ready to deliver psychological care via telehealth (videoconferencing and phone).

We will continue to work with every one of our clients who requires ongoing psychological care. The telehealth approach will be flexible and adapted on a case-by-case basis and will follow the general steps below:

  • New or existing clients can contact us by telephone to indicate the need for a telehealth option
  • New clients will provide details as usual by telephone, including Medicare details and other intake information
  • Existing and new clients will continue to book appointments either by telephone or online via our website at https://www.healthfocuspsychology.com.au/appointments
  • For telehealth sessions, we support Skype (preferred) and WhatsApp video calls, Apple Facetime, and telephone (voice only).
  • Clients engaging via Skype, WhatsApp or Facetime will  email their details (username, email address or mobile number) to us at least 24 hours before the first telehealth appointment at armadale@healthfocuspsychology.com.au or riverton@healthfocuspsychology.com.au depending on where your psychologist is located.
  • Note that the new “universal telehealth” items are for bulk-billed services via telephone or videoconferencing so no payment is required. For fee paying clients, payments can be made online on our website at https://www.healthfocuspsychology.com.au/online-payments/ and the payment receipt emailed to us at least 20 minutes prior to the appointment scheduled time.
  • Our front desk team will email you an official receipt and will process any applicable Medicare rebates as usual.
  • Your psychologist will initiate the Skype, WhatsApp or telephone call approximately 5 minutes before the scheduled appointment time.
  • There may be technical teething issues during the first telehealth session which will be resolved with help from our technical support team as soon as possible.

Please call us if you have any questions. We are here and ready to help.

COVID-19 update

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Both Healthfocus locations are operating as normal, with the following precautions being applied in line with Department of Health directives- see www.healthywa.wa.gov.au/coronavirus.

If clients or staff are recently returned from the Australian Government’s list of seriously affected countries, then self-isolation at home for 14 days is required.

Other members of the community who have come into close contact with a confirmed COVID-19 case (or suspect they have) should observe Department of Health directives in terms of testing and self-quarantine.

Everyone else should proceed with normal daily activities as usual with self-quarantine only required in line with Department of Health directives.

We will be applying higher frequency of cleaning and disinfecting our clinic spaces to minimise the risk of virus spread.

Healthfocus will be offering telehealth / videoconferencing appointments as soon as the Federal Government updates the Medicare Item numbers as announced on 12th March 2020. More updates to follow…

Summer 2020 Newsletter

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January 2020 Newsletter, including announcements of new team members, Riverton opening on Thursdays, and an information piece on Multiculturalism and Race in the Therapy Room by Dr Yeow Tan… PDF

Riverton Open Thursdays!

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We’re pleased to announce that from February 6, 2020, Thursdays will be a regular opening day for our Riverton clinic. Yong, Zdenka and Monique have sessions on the day.

Welcome to Jacinta Tan

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Jacinta Tan joins the team of Healthfocus psychologists and is available for appointments at our Armadale clinic on Wednesdays, afternoon and evening from February 2020.

Spring 2019 Newsletter

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November 2019 Issue of our newsletter with an information piece on Strengthening Relationships by Monique Armstrong-Burgin… PDF

Winter 2019 Newsletter

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August 2019 Issue of the Healthfocus newsletter with an information piece on insomnia… PDF

See us on Facebook!

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Healthfocus is now on Facebook. Check it out…

Autumn 2019 Newsletter

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May 2019 Issue of the Healthfocus newsletter with an information piece on Self-Care… PDF

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Latest News

Autumn 2020 Newsletter

May 2020 Newsletter with a quick update on our COVID-19 response… PDF

COVID-19 Response

Both Healthfocus locations are continuing to operate as normally as possible. The COVID-19 situation is progressing quickly. Federal and State Governments are escalating economic and public health measures. We are...

COVID-19 update

Both Healthfocus locations are operating as normal, with the following precautions being applied in line with Department of Health directives- see www.healthywa.wa.gov.au/coronavirus. If clients or staff are recently returned from...

Summer 2020 Newsletter

January 2020 Newsletter, including announcements of new team members, Riverton opening on Thursdays, and an information piece on Multiculturalism and Race in the Therapy Room by Dr Yeow Tan… PDF